9. Warranty and guarantees
Liability for defects
(1) The following applies to consumers based in Switzerland: The statutory liability for defects applies. If the consumer fails to do so, the purchased item shall be deemed to have been approved, unless the defects were not apparent during a normal inspection. If such defects become apparent later, they must be reported immediately after discovery, otherwise the item shall also be deemed to have been approved with regard to these defects. Please return the defective product to us with a description of the defect. You shall bear the transport costs incurred. We provide warranty by remedying defects. This is done at our discretion either by eliminating the defect (repair) or by delivering a defect-free item (replacement delivery). If the subsequent performance fails, you are entitled to withdraw from the contract. This does not apply in the case of insignificant defects. A right to a price reduction is excluded.
(2) The following applies to entrepreneurs and merchants: Unless expressly agreed otherwise below , the statutory liability for defects shall apply. The following restrictions and shortened deadlines do not apply to claims based on damage caused by us, our legal representatives or vicarious agents • in the event of injury to life, limb or health • in the event of intentional or grossly negligent breach of duty and malice • in the event of a breach of essential contractual obligations, the fulfilment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations) • within the scope of a guarantee promise, if agreed, or • insofar as the scope of application of the Product Liability Act is opened up.
Restrictions vis-à-vis entrepreneurs:
Vis-à-vis entrepreneurs, only our own information and the manufacturer's product descriptions included in the contract shall be deemed to be an agreement on the quality of the goods; we accept no liability for public statements made by the manufacturer or other advertising statements. For entrepreneurs, the limitation period for claims for defects in newly manufactured goods is one year from the transfer of risk. The previous sentence does not apply to goods that have been used for a building in accordance with their normal use and have caused its defectiveness. The sale of used goods is carried out to the exclusion of any warranty. The statutory limitation periods for recourse remain unaffected.
Note for merchants: Among merchants, the obligation to inspect and give notice of defects as regulated applies. If you fail to give notice as regulated therein, the goods shall be deemed to have been approved, unless the defect was not apparent during the inspection. This shall not apply if we have fraudulently concealed a defect.
Guarantees
Macu warrants all of its Products for a period of two years, (i) to be free from defects in design geometry, materials and workmanship and (ii) to comply with the specifications provided to and accepted by Macu, taking into account the limitations standard and limitations of current 3-D printing technologies provided to their normal wear and tear and (iii) their intended use following all of Macu's instructions and requirements (the "General Warranty").
Furthermore, the General Warranty does not include insignificant deviation of the quality of the delivered Products. It is thereby acknowledged that the color of the Product may vary and abrade due to normal wear and tear.
Customer service
Information on any additional warranties that may apply and their exact terms and conditions can be found with the product and on special information pages in the online shop.
Customer service: You can contact our customer service team with any questions, complaints or objections on weekdays from 9:00 a.m. to 6:00 p.m. on +49 (0)76 701 6946 or by email atsupport@macu4.com .
