Here you will find answers to your questions about macu4
General
There are several ways to contact us directly: by phone, email, booking a video call. Contact us via the contact form.
Yes, we will continue to expand the range of modules and are always happy to receive input and requests from our users.
Yes. We are constantly working on the development of further modules.
Yes. We are constantly working on the development of further modules.
Yes, we have a newsletter and you can subscribe here on the website. In our privacy policy you can find more information about the software used for the newsletter.
There is a corresponding link at the end of the newsletter email. Alternatively, a message can be sent to the macu4 support team.
Supporter
Supporter
By contacting us via the contact form, we can arrange an appointment to show you the functionality of a sample. If desired, we can also do this in a first step by means of a video call.
By contacting us via the contact form, we can arrange an appointment to discuss the further procedure together.
By contacting us via the contact form, we can arrange an appointment to discuss the further procedure together.
By contacting us via the contact form, we can arrange an appointment to show you the functionality of a sample. If desired, we can also do this in a first step by means of a video call.
By contacting us via the contact form, we can arrange an appointment to show you the functionality of a sample. If desired, we can also do this in a first step by means of a video call.
Orders
The best way is to register via the contact form on our website so that we can send you more information.
It should be discussed together with the clinical orthotist prosthetist whether a macu4 prosthesis or orthoprosthesis is suitable. We will be happy to provide further information.
It usually takes about 3 weeks for a socket/cuff and/or activity module to be shipped to the customer. The goods should then arrive after a further 7 days - depending on which country was ordered from.
If you are unsure, we will be happy to assist you in choosing the right system, size and modules. If a macu4 Explorer socket is to be purchased, then the macu4-supported self-measurement is a prerequisite.
The system is currently distributed in Switzerland and various EU countries.
The system is currently distributed in Switzerland and various EU countries.
Cost
Cost coverage varies greatly from country to country. The insurance company often makes a case-related assessment. The assumption of costs must be clarified by the users themselves or via their orthopaedic technician.
Cost coverage varies greatly from country to country. The insurance company often makes a case-related assessment. The assumption of costs must be clarified by the users themselves or via their orthopaedic technician.
Please see the relevant section in the General Terms and Conditions or the Shipping and Delivery Conditions.
We accept major credit cards and bank transfers.
Our prices are currently displayed in EUR and CHF.
Reimbursement in a country
No. We don't need to, because the system is modular.
This is still in progress.
Yes. The components are listed in the parts list.
This is being clarified.
Exchange of purchased products
The forearm prosthesis socket is a custom-made product and is manufactured to order. The T&Cs list when a return is possible. Please contact the macu4 support team via this for further instructions.
The forearm prosthesis socket is a custom-made product and is manufactured to order. The T&Cs list when a return is possible. Please contact the macu4 support team via this for further instructions.
If the product is not yet unpacked, it can be returned within the time specified in the T&Cs. Please contact the macu4 support team via this to discuss a possible return and for further instructions.
The forearm prosthesis socket is a custom-made product and is manufactured to order. The terms and conditions state when a return is possible. Please contact the macu4 support team via this to discuss a possible return and to receive further instructions.
The size of the Lynk System cuff is selected based on the previous measurement of the arm. It is possible that a size too small has been selected or that the cuff has not been used correctly. Please contact the macu4 support team via this to discuss the further procedure and to receive further instructions.
If the product is not yet unpacked, it can be returned within the time specified in the T&Cs. Please contact the macu4 support team via this to discuss a possible return and for further instructions.
If the product is not yet unpacked, it can be returned within the time specified in the T&Cs. Please contact the macu4 support team via this to discuss a possible return and for further instructions.
Returns
Detailed information on this can be found in the instructions for use supplied with the products or on our website.
The forearm prosthesis socket is a custom-made product and is made to order. There is a possibility that the socket may need to be retrofitted with padding material to be gentler on sensitive areas of the arm that have not been previously identified. Please contact the macu4 support team about this for further instructions.
Yes, the CE marked components can be returned within the time specified in the T&C and using the return form. Please contact the macu4 support team via this for further instructions.
Yes, the CE marked components can be returned within the time specified in the T&C and using the return form. Please contact the macu4 support team via this for further instructions.
Please consult the specific module page. There you can find out which product sizes and configuration options are available for each module.
The size of the Lynk System cuff is selected based on the previous measurement of the arm. It is possible that a size too small has been selected or that the cuff has not been used correctly. Please contact the macu4 support team via this for further instructions.
Various spare parts are available. Please contact us via this link and describe the situation so that we can help you with the repair.
The order of CE-marked components can always be cancelled if the goods have not yet been shipped. The order of the Explorer prosthesis socket is a special production. Cancellation is not possible if production has already been initiated. Therefore, contact the macu4 support team immediately via support@macu4.com.
Please contact the macu4 support team via support@macu4.com.
