Cancellation policy

Stand: 01.02.2023
Right of withdrawal
You have the right to cancel this contract within 14 days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods.

In order to exercise your right of withdrawal, you must inform us (macu4 AG, Rämistrasse 18, 8001 Zurich, Switzerland,, Phone: +41 (0)76 701 6946 of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post or an e-mail). You can use the attached model cancellation form for this purpose, which is, however, not mandatory.
To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the end of the cancellation period.
Effects of cancellation
If you withdraw from this contract, we must repay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the 14-day period. You must bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

The right of withdrawal does not apply to the following contracts: contracts for the supply of goods made to the consumer's specifications, i.e. goods that are not prefabricated, based on an individual choice or decision by the consumer or are clearly personalised.
Sample cancellation form
(If you wish to cancel the contract, please fill in the form below and return it to us).

To: macu4 AG, Rämistrasse 18, 8001 Zurich, Switzerland,

I/we (*) hereby terminate my/our (*) contract of sale of the following goods (*)/provision of the following service (*) ____________.

Ordered on (*) / received on (*) _____________________

Name of the consumer(s) ____________________

Address of the consumer(s) _____________________
Signature of the consumer(s) (only if the application is made on paper) _____________, date _______________
(*) Delete where not applicable
Exemptions for repatriation costs in Germany
We shall bear the direct costs of returning the goods if the return takes place within Germany.
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